Email can play a role in how we deal with conflicts. We just need to know when and how to use it wisely. Here are some tips for using email in dealing with conflicts:
Use emails in conflicts:
When there needs to be a record of the interaction.
When dealing with conflicts where the emotional level is fairly low.
To have an initial conversation that sets up a phone call, or a meeting to deal with the conflict.
Do not use emails in conflicts:
When you’ve never met the other person face-to-face.
When the emotional level is high.
When the email has gone back and forth with a person more than 3 times. This could mean that the issue is too complex to deal with using only email.
Things to consider when dealing with conflicts through email:
Don’t assume why a person didn’t respond to an email or answered your email in a certain manner. Intentions are invisible. Get more information.
Monitor your emotions. If you feel triggered by what you read, don’t write an immediate reply back and hit “send.” You may regret it once you calm down, and by then, it’s too late.
Save a draft of your reply. Have someone review your draft, or you read it later after you have cooled off, and then send it.
Do not rely on emoticons 
or text speak (btw), to convey emotions.
Be careful with sarcasm and humor because voice tone is absent and your message could be misinterpreted.
If the email fills the screen…pick up the phone. The message is probably too complex to not speak with someone about it.
Be careful with “cc’s” and the message they send. This may imply that you are ratting a person out to their boss or colleagues.
Have you had some interesting experiences dealing with conflicts using email or text?
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